Conflict is a natural part of life which presents us with opportunities for
creative solutions. When approached openly and with curiosity, conflict
can actually motivate us to change and grow, and deepen our relationships
with others. Yet, many of us have been taught that to be in conflict is a
negative experience in which we should either retreat, concede or fight
until we win. When stuck in a single approach to conflict it can inhibit
our ability to effectively solve problems. As a result of our past
experiences with conflict, many of us are very anxious about interpersonal
differences.
The art of conflict transformation is about shifting an either-or way of
thinking into an attitude of curiosity and openness to possibility out of
which people can create win-win solutions. The goals of this workshop are to help participants 1) increase their comfort in dealing with conflict and
2) learn an effective method for responding to conflict that increases
trust and communication in relationships.
Through small and large group discussions, hands-on activities, and
lecturettes, participants will:
- Explore messages received about conflict.
- Reflect on a personal conflict and discover how past messages
impact our responses to conflict.
- Review the range of responses to conflict.
- Explore the differences between win/lose and win/win responses
to conflict.
- Learn centering, a method of being present in the moment.
- Distinguish between positions and needs.
- Learn how to discover and clearly state needs.
- Enhance the ability to listen while in conflict.
- Discover how to find common ground and achieve win-win solutions.
- Practice the skills of conflict transformation through role play
situations.
- Examine the nature of resistance.
- Explore ways to apply this learning.
© 2002 Kathy Germann Consulting and Denise Jess Consulting.
[See when this workshop is offered through UW-Madison]
[Back to Services]
Only through true listening and understanding can we hope to create
communities that sustain each of us communities that treat every
individual with respect and dignity, that welcome multiple perspectives,
use conflict creatively, and elicit our best actions based on integrity.
Unfortunately, most of us listen only to strengthen the arguments that
support our point of view we fail to take into consideration the
differing perspectives of others. Yet, to work through intensely emotional
and/or controversial issues we need to relate to others with curiosity and
compassion. Only when we seek to understand one another can we transform
the old model of competition to a new one of collaborative positive change
resulting in mutually acceptable and innovative solutions.
Whether you are facilitating a discussion among colleagues at work, members
of a faith community, family members, or fellow citizens, this workshop
will support you in learning the the skills and tools to be able to listen
deeply to others and to have the courage to speak your truth.
Participants will learn how to:
- Create a safe forum for dialogue
- Use centering to be present in the moment
- Listen without judgement
- Check out assumptions
- Distinguish between positions and needs
- Use inquiry to understand multiple perspectives
- Apply these skills in group contexts
© 2002 Kathy Germann Consulting and Denise Jess Consulting.
[See when this workshop is offered through UW-Madison]
[Back to Services]
[home]
|